RadarSync 'Salford Software Ltd' newest items ©2010 RadarSync 4ca74d47-8026-4bcc-8f55-581fca38c0e5 http://www.radarsync.com/software/s187087-support_incident_tracker Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them. Mon, 22 Jun 2009 12:57:55 Z 2009-06-22T12:57:55Z