FAQ

• General:
• Why RadarSync?
• RadarSync vs. Windows Update/PC Utilitiy
• What is a driver?
• Why update drivers?
• How long have you been doing this?

• Free vs. Premium
• Direct Download
• Oops Management
• Software updates
• Updates for printers/other peripherals

• Support Questions:
• How to log in
  
• Understanding update information
• Auto-scan
• Password reminder
• Managing downloads
• Installing updates
• Version Numbers Calc
• Non-Microsoft approved drivers

• Purchasing Questions:
• Multiple computers
• Update charges
• Return policy
• PayPal Issues
• Affiliate program

General

Q: Why should I choose RadarSync?
A:RadarSync is simply the best, most comprehensive program available for updating your computer in order to keep it safe and running well over the long term. With RadarSync, you have the peace of mind when you know that everything's been taken care of for you: you don't need to know what's installed on your computer, who the manufacturers are of the different parts of your computer, or how to identify the exact file that your computer needs. Unlike other update programs, RadarSync finds updates for hardware and software. This comprehensive solution means that you get all the bug fixes available, all the new features you want, all the security holes closed up, and all the functionality restored for your computer. And unlike other drivers sites, RadarSync doesn't depend on a static database of drivers created and maintained (or not) by human beings. RadarSync uses its smart update technology to find exactly which drivers you need and finds you the right driver every time -- from wherever it's located, or wherever it's moved to. In addition, using RadarSync's Oops Protection feature, you can be confident that that you'll be happy with the results of an update - or else easily turn back the clock to the way things were before you installed the update.

Q: What is the difference between RadarSync and Windows Update or the update tool from the manufacturer that came with my computer?
A: The best way to answer that question is simply run all of them and compare! In general, Windows Update only finds fixes for Windows bugs and security holes. Some computer manufacturers include their own software update programs with the computer, but these generally aren't very effective in finding the updates your PC needs. They also don't take care of products that didn't come with your computer (like a printer or scanner made by a different company) or find updates for software applications. We do recommend using those pre-installed software to find the very particular updates they recommend (why not, it's free), but not for comprehensive computer care.

Q: What is a Driver?
A: Drivers are the little programs that help the different parts of your computer -- keyboard, printer, graphics card, etc. -- talk to each other and work together. The problem is that most computers (even brand new ones) have outdated drivers, because the manufacturers of all those computer components update and rewrite their drivers all the time, but don't have the means to get the updates to you, besides posting them on their websites. So unless you're in the habit of visiting dozens of hardware manufacturer websites every couple of weeks to search for updates, RadarSync is your best bet for performing essential driver update maintenance.

PC WORLD Magazine: "As we all know, many hardware problems can be corrected by merely updating to the latest version of a driver. The problem is finding which hardware drivers are out of date."

Q:  Why do I need to update my drivers?
A: Experts recommend updating your drivers as the first line of attack against many computer problems. Using RadarSync to maintain your computer can prevent these problems before they occur. Computer drivers are a lot like automobile drivers: Good drivers get you where you want to go; bad drivers mean you won't get anywhere.

Q:  How long has RadarSync been doing drivers and software updates?
A: We've been in the business of computer updates for ten years. We began by creating custom update programs for computer and component manufacturers and, once we'd gained that experience, we moved on to develop RadarSync as a comprehensive update tool for PCs. The expertise we gained working with these computer makers has made RadarSync what it is today: the best program available for updating your drivers and software and keeping your computer safe and running well.

FEATURES

Q:  What is the difference between the free version and the Premium Service?
A: The free version gives you a detailed list of update recommendations; our Premium Service helps you safely get the updates using our Direct Download and Oops! Protection features. See our comparison chart for more information.

Q:  What is Oops Management?
A: Oops Management is an easy way to protect your computer from unwanted consequences of an update (instability, features you don't want, etc.). Every time you want to install a new update, just choose restore point which will be ofered to you on every download. This will automatically create a system restore point for your computer, which allows you to easily put your computer back the way it was before you installed the update.

Q:  What is Direct Download?
A: As a Premium Member, when you click on the Direct Download icon next to an update, you can automatically download the update file. This feature saves you tons of time and guarantees that you're getting the right update for your computer. Non-members get update information, but not the links, which requires them to try to find the update on the manufacturer's website and to have the skills to determine exactly which file their computers needs. When you join RadarSync's Premium Service, you get access to Direct Download links all year long.

Q:  What do you mean by software updates?
A: RadarSync finds and delivers updates for software applications. That includes your browser, your messenger, programs you have bought, and all of the programs that came with your PC or that you've downloaded from the internet. Some of these programs come with their own update tools, but most don't. It's really important to install the latest versions of your software in order to get important fixes for bugs and security holes and, of course, to enjoy the latest features. To see a comprehensive list of files available at this time, click here.

Q:  Does RadarSync find driver updates for printers, scanners, and other peripherals?
A: Yes, it does. Just make sure that the device is connected to your computer and turned on before you run RadarSync.

SUPPORT QUESTIONS

Q:   How do I log in as a member?
A: From OPTION menu.  Click here to see more details.

Q:   I lost my password.
A: Go to our homepage (www.radarsync.com) and look on the right side -- the login box has a password reminder request. Click on it, enter your username (email address) and wait to receive your password reminder.

Q:  How do I undo an update?
A: Putting your computer back the way it was before you installed your last update is easy when you use Oops Management! First, save your work and close all your programs. Now you're ready to restore your system: 1. Click Start. 2. Point to All Programs. 3. Point to Accessories. 4. Point to System Tools. 5. Click System Restore. 6. Select "Restore my computer to an earlier time" and follow the instructions on the wizard.

Q:   I compared the latest versions numbers RadarSync recommended with the vendors' websites, and they're not the same. In fact, I can't even find some of the version numbers RadarSync recommends on the vendors' websites. What gives?
A: A lot of vendors are pretty sloppy with their websites (especially hardware vendors), and they don't always bother to post the newest versions there. Or they label them wrong. Or they mark a version as an update, but it's really not ( i.e. they just want to show that they've put out something new). That's one of the reasons we created RadarSync - after working with hardware manufacturers for over 10 years we understand by now what a headache drivers are for them and what a bad job they do about getting them out to customers.
Our engine basically doesn't take the vendor's word for what file version it is - it looks inside the files and labels drivers/updates based on the "real" version, not what they write on their website, but what the engineer who wrote the driver labelled it. That's why we're totally confident in the update versions we post and why we don't suggest relying on the vendors' websites.

Q:  I have received a message from Windows that the driver you recommended is not approved for my operating system.

A: Microsoft charges hardware manufacturers for "WHQL" certification for their drivers to prove Windows compatibility. Some manufacturers choose not to pay Microsoft and therefore their drivers are not certified. RadarSync only delivers drivers from reputable hardware manufacturers and we therefore recommend download and installation of both WHQL and non-WHQL drivers. In addition, Microsoft no longer accepts certification submissions for the Microsoft® Windows® Millennium Edition operating system and Windows® 98. As a result, drivers updated since that time for the Windows Millennium/98 Edition operating systems are non certified WHQL. Soon the same for XP®

PURCHASING QUESTIONS

Q:  I have several computers at my home. How many of them may I use for one license of RadarSync?
A: As long as you are using for personal use, one license entitles you to use RadarSync for ALL of your home computers. Enjoy!

Q:  Do I need to pay to download each update that RadarSync recommends?
A: No. When you join RadarSync's Premium Service for only $29.95 you enjoy a whole year of Direct Download links to your updates.

Q:  Does RadarSync have a return policy?
A: Yes, we accept returns for 30 days from the date of purchase. In order to receive your refund, please forward the receipt you received with your purchase to sales@radarsync.com. If you made your purchase through Pay Pal, please also provide us with your Pay Pal email address. Once we receive your request, we will refund your payment and your RadarSync license will be cancelled. You should see your refund reflected on you next credit card bill, or credited to your Pay Pal account within three weeks of your refund request.

Q:   Why have I received a notice the RadarSync is charging my PayPal account for a renewal -- I didn't authorize that!
A: Please know that any communications you receive from PayPal regarding a RadarSync subscription renewal were not initiated by RadarSync. RadarSync ceased its business relationship with PayPal in October 2006 and we have repeatedly instructed the company to stop contacting our customers and/or charging their accounts. If you continue to receive communications related to RadarSync from PayPal, we suggest that you pursue this issue directly with PayPal and/or your local Better Business Bureau.

Q:  Do you have an affiliate program?
A: Yes, and a very good one - see our affiliates section.

 

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