Flash Message

FAQ


GENERAL
What about RadarSync is FREE?
Why RadarSync?
RadarSync vs. Windows Update/PC Utility
What is a Driver?
Why update drivers?
How long have you been doing this?
Driver Alert Service
NEW:What is Packzoola?

FEATURES
Restore point
Software updates
Updates for printers/other peripherals
Hide an update
RadarSync Toolbar
Re-downloading updates
Un-doing an update

PACKS and PACKZOOLA

Public vs Private Packs
Managing and Removing Packs
Are Pack downloads legal?

SUPPORT QUESTIONS
Version number different
Installing driver updates
64 bit support
Repeat updates
"Link not found"
Wrong driver for my OS?
.NET issue
Tech Support and Live Service


PURCHASING QUESTIONS
Renewal
Paid Edition
Affiliate program
Donate to RadarSync


GENERAL

Q: What part of RadarSync is FREE?

A: Some of RadarSync's features are free, and some are not.

What's FREE?
- Update Scan: Scanning your computer for new updates is free -- your scan results show you all of the recommended device driver and software file updates for your computer, as well as details on the recommended files.
- Download Updates from RadarSync.com: Using the information from your scan results, you can go to our driver pages or our software pages to find and download your updates.
- Driver/Software Backup: Select all the files in your scan results and click the 'Pack it!' button. This will create a backup 'Pack' of all your files that can be downloaded anytime, from anywhere. If you get a new computer, or need to reformat your PC, you can download your backup Pack from the 'My Packs' folder on RadarSync.
- Packzoola: You can also create and download additional software Packs of your favorite software using RadarSync for free. For more on Packs click here.

What requires registration?
 - Automatic download of updates: RadarSync Premium automatically downloads and installs your updates for you. Just select the files you want, and RadarSync takes care of everything. Using automatic downloads ensures that you're getting the right updates for your system and takes the hassle out of updating.
- Download management: Keep track of the updates you've downloaded and installed using RadarSync Premium. Your 'My Downloads' folder makes it easy for you to manage your updates, and re-download or delete them if you choose.
- System restore reminders: Before you update, RadarSync Premium helps you set a system restore point for your computer. This is an essential step for driver updates, which can be challenging for even the most advanced users.
- Update Scheduler: Never miss an update when you schedule regular scans with RadarSync Premium's update scheduler.
- No ads: Users of RadarSync Premium enjoy a 100% ad-free experience.
- VIP Tech Support: As a Premium Member, you'll get first priority from our tech support team. We promise to answer your support questions within 24 hours after receiving them.

Q: Why should I choose RadarSync?

A: RadarSync is simply the best, most comprehensive program available for updating your computer in order to keep it safe and running well over the long term. With RadarSync, you have the peace of mind when you know that everything's been taken care of for you: you don't need to know what's installed on your computer, who the manufacturers are of the different parts of your computer, or how to identify the exact file that your computer needs. Unlike other update programs, RadarSync finds updates for hardware and software. This comprehensive solution means that you get all the bug fixes available, all the new features you want, all the security holes closed up, and all the functionality restored for your computer. And unlike other drivers sites, RadarSync doesn't depend on a static database of drivers created and maintained (or not) by human beings. RadarSync uses its smart update technology to find exactly which drivers you need and finds you the right driver every time -- from wherever it's located, or wherever it's moved to. In addition, using RadarSync's system restore feature, you can be confident that that you'll be happy with the results of an update - or else easily turn back the clock to the way things were before you installed the update.
RadarSync updates the following types of drivers:
    –Sound card drivers
    –Printer drivers
    –Video card drivers
    –Motherboard drivers
    –Webcam drivers
    –Wireless drivers
    –Bluetooth drivers
    –FireWire drivers
    –Ethernet drivers
    –Windows XP drivers
    –Windows Vista drivers
    –USB drivers
    –Chipset drivers
    –AC97 drivers
    –DVD drivers
    –Router drivers

Q: What is the difference between RadarSync and Windows Update or the update tool from the manufacturer that came with my computer?

A: The best way to answer that question is simply run all of them and compare! In general, Windows Update only finds fixes for Windows bugs and security holes. Some computer manufacturers include their own software update programs with the computer, but these generally aren't very effective in finding the updates your PC needs. They also don't take care of products that didn't come with your computer (like a printer or scanner made by a different company) or find updates for software applications. We do recommend using those pre-installed software to find the very particular updates they recommend (why not, it's free), but not for comprehensive computer care.

Q: What is a Driver?

A: Drivers are the little programs that help the different parts of your computer -- keyboard, printer, graphics card, etc. -- talk to each other and work together. The problem is that most computers (even brand new ones) have outdated drivers, because the manufacturers of all those computer components update and rewrite their drivers all the time, but don't have the means to get the updates to you, besides posting them on their websites. So unless you're in the habit of visiting dozens of hardware manufacturer websites every couple of weeks to search for updates, RadarSync is your best bet for performing essential driver update maintenance.

PC WORLD Magazine: "As we all know, many hardware problems can be corrected by merely updating to the latest version of a driver. The problem is finding which hardware drivers are out of date."

Q: Why do I need to update my drivers?

A: Experts recommend updating your drivers as the first line of attack against many computer problems. Using RadarSync to maintain your computer can prevent these problems before they occur. Computer drivers are a lot like automobile drivers: Good drivers get you where you want to go; bad drivers mean you won't get anywhere.

Q: How long has RadarSync been doing drivers and software updates?

A: We've been in the business of computer updates for ten years. We began by creating custom update programs for computer and component manufacturers and, once we'd gained that experience, we moved on to develop RadarSync as a comprehensive update tool for PCs. The expertise we gained working with these computer makers has made RadarSync what it is today: the best program available for updating your drivers and software and keeping your computer safe and running well.

Q: What is the Driver Alert Service? Is it part of RadarSync?

A::Driver Alerts is a new service from RadarSync. Subscribers, as well as PC Updater Premium members who choose to use the service, receive scheduled Alerts via Email whenever new drivers become available for their computers. Links in the email take you directly to a webpage and initiate download of the driver. Non-registered users may try the service and PC Updater Premium Users may scan to begin receiving alerts by clicking here.

Q: What is Packzoola?

A: Packzoola is the new way to find, save, and download software. To join, just sign up on our website and build a profile. Once you've joined, you can use either RadarSync software or your own 'My Packs' page to find cool software, save it in software packs you create, and download it anytime, from anywhere.
Coming Soon: Packzoola FAQ and site re-design.

FEATURES

Q: What is a restore point?

A: A restore point is your computer's memory of which programs were installed on it and how it was set up at a particular time. Using RadarSync to set a restore point before you install a new update is a good idea. That way if you don't like what the update has done to your computer you can easily go back to the way things were. For more information on this feature, see our Help files.

Q: What do you mean by software updates?

A: RadarSync finds and delivers updates for software applications. That includes your browser, your messenger, programs you have bought, and all of the programs that came with your PC or that you've downloaded from the internet. Some of these programs come with their own update tools, but most don't. It's really important to install the latest versions of your software in order to get important fixes for bugs and security holes and, of course, to enjoy the latest features. To see a comprehensive list of files available at this time, click here.

Q: Is there some way I can mark an update on my results list so that it doesn't appear every time I check for updates? There are some newer versions that I just don't want to install.

A: Yes. Our new version allows you to hide or archive an update that you don't want to install. After your scan, select an item on your results list and right click on it. Select "move to archive" or "hide this recommendation" from the list. Moving an update to the archive means that you can download it later if you choose so (access your archive through the My Downloads menu --all of your previously downloaded updates are stored there). Hiding a recommendation permanently removes it from your update recommendations list.

Q: Does RadarSync find driver updates for printers, scanners, and other peripherals?

A: Yes, it does. Just make sure that the device is connected to your computer and turned on before you run RadarSync.

Q: How can I get RadarSync's toolbar?

A: You can download it from our website: For Firefox browser, click here and for Internet Explorer click here

Q: How can I re-download a program or update that I already downloaded using RadarSync software?

A: Go to "My Downloads" and right-mouse click on the item you want to re-download. Where it says "action" select the re-download option.

PACKS and PACKZOOLA

Q: I've created a Pack list as private, but I want to change it to public. Is that possible?

A: Of course. Just go to www.radarsync.com and sign in to the site. Go to your personal 'My Packs' page and open the Pack by clicking on the arrow next to it. There you can edit your Pack's status, descriptions, and contents.

Q: How can delete or edit a Pack that I've made?

A: Login to RadarSync.com (using the email address/password you use for RadarSync PC Updater) and go to your My Packs page. Click on an arrow next to a Pack name to see editing options. Selecting the red circle deletes the Pack, the envelop icon lets you send the Pack to a friend, and the pencil icon opens 'Edit' mode where you can name and describe the Pack. To add notes or delete an item from the Pack, put your mouse over the item to see the edit/delete/and share options. For more help on using Packs on RadarSync.com, click here. You can also manage your Packs on RadarSync PC updater. For instructions, click here.

Q: If I save commercial software in a Pack and send it to friends, isn't that illegal file sharing?

A: Not. Packzoola is not a P2P or file sharing site. If you download commercial software from a Pack or from our website you'll still need a valid registration code, license number, or serial code to use the software.

SUPPORT QUESTIONS

Q: Some of the version numbers RadarSync provides are completely different than those posted on the vendors website -- why is that?

A: In some instances -- particularly when a vendor's published version number sequences are not consistent -- RadarSync relies on a different series of version numbers to find you the latest update. We get these numbers from the update files themselves, so you won't see them listed on the vendor website.

Q: Is RadarSync suitable for use with Windows Vista Home Premium 64-bit, or with Windows XP 64-bit?

A: Yes, RadarSync is fully compatable with 64-bit versions of Windows!

Q: How do I install a driver updates?

A: In most cases, RadarSync will install the driver for you. In cases where it doesn't, it is probably because the driver comes in a .zip or .rar format. In this case, you'll need to extract the zip or rar file to a folder on your computer. You should extract it to a new folder on your desktop or C: drive. That folder will contain several files, one of which will be a text document with instructions on how to install the driver. If there is a file called SETUP, you should click that file and the installation will begin right away. If the folder doesn't contain a SETUP file, you will need to install the driver manually. To do so:
  1. Right click on "My Computer" or "Computer"
  2. Choose "Properties"
  3. Choose "Device manager." This will display a list of the devices that are on your computer.
  4. Right click on the device and click "properties".
  5. Choose "driver" and click "update driver"
  6. You will be asked to browse for the new driver, locate the folder you placed it in choose the appropriate file.
If the driver is contained within a cab file, many compression-extraction programs (like WinZip) will be able to extract the files from the cab file as if it were a zip file.

Q: The drivers I installed with RadarSync still appear as recommended updates.

A: Installed drivers will generally appear on your results list until you begin a new RadarSync session (i.e. re-launch the software). In some rare cases, a driver will show up as out of date even after you've installed the newest version and re-launched RadarSync. This is due to inconsistencies in the way the hardware vendor uses dates and/or version numbers in the driver package. You can help us deal with this issue by alerting us when it happens with an update you've installed, but please be aware that in some cases this is an issue that is beyond our control. If you've installed the newest version of the driver as recommended by RadarSync, you can be assured that your system is up-to-date.

Q: I tried to download an update but I received an error message stating "Link not found" or does not work.

A: Click the 'report bad download' button to tell us about the problem. If you can send us the file location (it will look something like: http://vendor.com/1234.exe) , that would help even more (you can see the file location by placing the mouse above the link on the results page).

Q: I am trying to run Radarsync. However, a message tells me that I need to install .net framework v2.0.50727, and to contact the application maker. How do I get .net framework v2.0.50727?

A: You can get .Net directly from Microsoft's website: http://www.microsoft.com/net/Download.aspx

Q: I have received a message from Windows that the driver you recommended is not approved for my operating system.

A: Microsoft charges hardware manufacturers for "WHQL" certification for their drivers to prove Windows compatibility. Some manufacturers choose not to pay Microsoft and therefore their drivers are not certified. RadarSync only delivers drivers from reputable hardware manufacturers and we therefore recommend download and installation of both WHQL and non-WHQL drivers. In addition, Microsoft no longer accepts certification submissions for the Microsoft® Windows® Millennium Edition operating system and Windows® 98. As a result, drivers updated since that time for the Windows Millennium/98 Edition operating systems are non certified WHQL. Soon the same for XP®

Q: How can I get tech support for my computer?

A: RadarSync tech support can be reached through our Contact form. RadarSync has also partnered with SupportSpace to provide you with an optional immediate live service from certified experts. To connect now with an expert, click here.

Q: RadarSync updated one of my programs but I want to go back to the version I had before.

A: To 'roll back' a driver or program to an earlier version, go to the Downloads tab on the RadarSync menu. Find the item you want to 'roll back' and click 'Actions.' Then select 'Details' and when the Details window opens, click on the 'History' tab. Then simply find the version that you want on the list and click to download it.

PURCHASING QUESTIONS

Q: I'm a RadarSync Premium (paid version) member. Where can I renew my membership?

A: Just copy this link into your browser and follow the instructions: https://www.plimus.com/jsp/buynow.jsp?contractId=1689511

Q: I've purchased RadarSync - Paid Edition. How do I get my software?.

A: Open RadarSync and go to the Options tab and login as a paid user. Your software should convert to the paid version. If it doesn't, send us a message via the contact page on our website.

Q: Do you have an affiliate program?

A: Yes, and a very good one - see our affiliates section. We have an API that you can use to display driver information and link to driver updates from your site. See, for example, our partner DownloadAtoZ's driver section.

Q: How can I make a donation to RadarSync?

A: Thanks! That would extremely nice of you. Just follow this link

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